Orders
What is macrame?
Macrame is a decorative art form that involves knotting cords or strings together to create intricate patterns and designs. At momsrope.com, we specialize in handcrafted macrame wall hangings, plant hangers, and other home decor items that add a unique touch to your living space.
How do I care for my macrame products?
To keep your macrame items looking their best, avoid exposing them to direct sunlight for extended periods, as this can cause fading. If your piece gets dirty, gently spot clean it with a damp cloth. For deeper cleaning, you can hand wash it in cold water and hang it to dry.
Can I customize my macrame order?
While we offer a variety of designs and sizes, we currently do offer customization for specific orders. You just need contact us and share your idea with us and we will turn your idea into reality.
What are your shipping policies?
We offer shipping across India. Orders typically ship within 3-5 business days. Delivery times may vary depending on your location. For more details, please refer to our shipping policy on the website.
What is your return policy?
We strive to ensure you love your purchase! If you are not completely satisfied with your item, you can return it within 7 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Please see our return policy for more information or contact us.
Do you offer bulk orders?
Yes, we welcome bulk orders for events, weddings, or business needs! Please contact us through our website for more details, and we’ll be happy to assist you with your order.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the courier service.
Do you have physical stores?
Currently, we operate exclusively online at momsrope.com. This allows us to provide our customers with a wide range of unique macrame products while keeping our prices competitive.
Shipping & Returns
What is the processing time for orders?
All orders are processed within 3-5 business days. You will receive a confirmation email once your order has been shipped.
What are the shipping rates?
We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on your location and the size of your order.
How long will delivery take?
Delivery times vary depending on your location. Generally, domestic orders within India take 5-7 business days.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress through our website or the courier service.